Peace of Mind with Every Purchase

At ROOMIFY, we’ve been providing high-quality home decoration products and exceptional customer service. We take pride in offering a wide variety of  products and ensuring they arrive safely at your doorstep.

Our Commitment to Quality

We meticulously inspect and carefully package each item before it ships. However, if damage occurs during transit, here’s what you can expect:

  • Free Replacement for Damaged Items: If any part of your order arrives broken, simply send us pictures of the damage within 7 days of receiving the package. We’ll promptly send you a replacement free of charge.
  • Rare Exceptions: In the unlikely event that a product is completely unusable due to damage, send us photos with your invoice number within 7 days of receipt. You’ll have the option to choose a replacement or receive a full refund to your original payment method.

Hassle-Free Cancellations

Changed your mind about a ROOMIFY purchase? No problem! You can easily cancel your order within 24 hours of placing it. Here’s how:

  • Cancel via your ROOMIFY Account: For the quickest and most convenient cancellation, we recommend logging in to your account and navigating to the order history section. Locate the order you wish to cancel and look for a “Cancel Order” option.
  • Contact ROOMIFY Support by Email: Prefer not to use it, you can contact our customer support team by email at [email protected] within 24 hours of placing your order. Be sure to include your order number in the email subject line and body.

Quick Refunds

Once your cancellation is processed, a full refund will be issued back to your original payment method within 7 business days.

Shop with Confidence at ROOMIFY!

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